Refunds & remakes

Remake warranty

Every unit is covered for a remake at no charge when the issue is attributable to our manufacturing — for example marginal fit, contour, contact points, or a shade that does not match the prescribed VITA shade.

Report the issue within 14 days of delivery through WhatsApp or from the case screen, with a short description and photos. We open a remake case linked to the original so the full history stays together.

What is not covered

Cases where the submitted scan was incomplete or distorted, where preparation did not provide adequate reduction or a readable margin, where the prescription changed after production started, or where the restoration was adjusted, ground or cemented in a way that prevents assessment.

In those cases we will still quote a reduced remake price rather than a full new unit wherever possible.

Refunds

If we cannot deliver a working restoration after a remake, or if a case is cancelled before production begins, we refund the amount paid for that unit to the original payment method.

Refunds are issued within 10 business days of approval. Depending on your bank, the credit may take a further few days to appear, and currency conversion differences are set by your card issuer.

Cancellations

A case can be cancelled free of charge until it enters design. Once design or milling has started, work already completed may be charged; we will tell you the exact amount before cancelling.

Complimentary first unit

The complimentary first unit is limited to one unit per clinic and covers manufacturing only. If a remake is needed on that unit, it is still covered by the remake warranty above.