Refunds and Remakes

Remake warranty

Every unit is covered for a free remake when the issue is attributable to our manufacturing — for example, marginal fit, contour, contact points, or a shade that doesn't match the prescribed VITA shade.

Report the issue within 14 days of delivery via WhatsApp or from the case screen, with a short description and photos. We open a remake case linked to the original so the full history stays together.

What's not covered

Cases where the submitted scan was incomplete or distorted, where the preparation did not provide adequate reduction or a readable margin, where the prescription changed after production began, or where the restoration was adjusted, ground or cemented in a way that prevents evaluation.

In these cases we will still offer a discounted remake price rather than a full new unit, wherever possible.

Refunds

If we cannot deliver a functional restoration after a remake, or if a case is cancelled before production begins, we refund the amount paid for that unit to the original payment method.

Refunds are issued within 10 business days of approval. Depending on your bank, the credit may take a few extra days to appear, and currency conversion differences are set by your card issuer.

Cancellations

A case can be cancelled free of charge until it enters the design stage. Once design or milling has started, the work already completed may be billed; we will confirm the exact amount before cancellation.

Payment terms

Nothing is charged when you send a case. The full case price is invoiced after the finished work is delivered to your clinic, and remakes are covered by the remake warranty above.