Privacy policy
We built the platform so that a dental case never needs patient-identifying data. This policy explains what we do collect and why.
Last updated August 2026
Data we collect
Clinic and account data: your name, clinic name, email address, WhatsApp number, licence details and billing information.
Case data: scan files, clinical photos, tooth numbers, materials, shades and your notes, plus the production, quality-control and shipping history of each case.
Communication data: WhatsApp and email messages exchanged with our team, including media you send us.
Technical data: log data, device and browser information, and cookies as described in our cookie policy.
Anonymous patient records
Patient records on the platform are pseudonymous by design: each patient is represented by a platform-generated code, an alias and an optional reference that only your clinic understands. We do not ask for patient names, national ID numbers or patient contact details, and you should not upload them.
If identifying information reaches us inside a file or message, it is treated as confidential clinical data and can be removed on request.
How we use data
To manufacture and deliver the restorations you order, to run quality control and remakes, to process payments, to support you over WhatsApp and email, to detect misuse, and to meet our legal and accounting obligations.
We use automated assistance to read incoming case messages and pre-fill case details such as tooth numbers, material and shade. A person reviews every case before production.
Storage and security
Scan files and case media are stored in private storage and are only accessible through short-lived signed links to authorised users. Access to clinic data is restricted per organisation at the database level.
Card data is handled by our payment provider; we never see or store full card numbers.
Sharing
We share data only with the service providers needed to run the platform — cloud hosting and database, WhatsApp/messaging transport, payment processing, and couriers for delivery — and where required by law. We do not sell your data or your patients' data.
Retention
Case records, including scan files and design versions, are retained while your account is active and afterwards for as long as needed for warranty, medical-device record keeping and accounting requirements. You can request deletion of data we are not required to keep.
Your rights
You may request access to, correction of, or deletion of your account data, ask us to export your case history, or object to specific processing. Write to hello@dentallylabs.com and we will respond within 30 days.